Junior IT Support Technician - All Shifts (M365/Windows)

Stratas Corporation, Inc.; Virginia (MN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K Saving Plan with company matching

Paid time-off benefits

Job summary

Stratas Corporation, Inc. is seeking a Junior IT Support Agent/Technician to provide first line support for Microsoft technologies. The role requires a Bachelor's degree and offers competitive wages along with comprehensive benefits.

The technician will manage incidents, assist with user accounts, and ensure excellent customer service. Positions are available in day, evening, and night shifts. StratasCorp promotes a diverse workforce and values commitment to quality.

Qualifications

• 0–2 years in an IT support/help desk role (or equivalent practical experience).
• Experience with Microsoft 365 apps and Windows 10/11 user profile fundamentals.
• Strong time management and prioritization skills.

Responsibilities

• Provide first line support for Microsoft technologies.
• Triage incidents and resolve common issues.
• Assist with user account tasks in Azure AD.

Skills

Customer service skills

Communication

Attention to detail

Microsoft 365 apps

Windows 10/11 troubleshooting

Azure AD basics

Core networking concepts

Education

Bachelor's degree from an accredited institution

Tools

ITSM tools

Job description

Stratas Corporation, Inc. is seeking a Junior IT Support Agent/Technician to provide first line support for Microsoft technologies. The role requires a Bachelor's degree and offers competitive wages along with comprehensive benefits.

The technician will manage incidents, assist with user accounts, and ensure excellent customer service. Positions are available in day, evening, and night shifts. StratasCorp promotes a diverse workforce and values commitment to quality.