Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

Stratas Corporation, Inc.; Virginia (MN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K Saving Plan with company matching

Paid time-off benefits

Job summary

Stratas Corporation, Inc. is seeking a Junior IT Support Agent/Technician to provide first line support for Microsoft technologies. The role requires a Bachelor's degree and offers competitive wages along with comprehensive benefits.

The technician will manage incidents, assist with user accounts, and ensure excellent customer service. Positions are available in day, evening, and night shifts. StratasCorp promotes a diverse workforce and values commitment to quality.

Qualifications

• 0–2 years in an IT support/help desk role (or equivalent practical experience).
• Experience with Microsoft 365 apps and Windows 10/11 user profile fundamentals.
• Strong time management and prioritization skills.

Responsibilities

• Provide first line support for Microsoft technologies.
• Triage incidents and resolve common issues.
• Assist with user account tasks in Azure AD.

Skills

Customer service skills

Communication

Attention to detail

Microsoft 365 apps

Windows 10/11 troubleshooting

Azure AD basics

Core networking concepts

Education

Bachelor's degree from an accredited institution

Tools

ITSM tools

Job description

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night) - (STRTS7002.1)

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Company Overview

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.

Location

Hampton Roads, VA US (Primary)

Category

Information Technology

Job Description

We’re seeking a customer focused Junior IT Support Agent/Technician to provide first line support for Microsoft technologies including Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Windows 10/11, Azure Active Directory/Entra ID, and standard productivity applications. You will triage incidents, resolve common issues, fulfill service requests, and elevate complex problems—delivering a consistent, friendly experience to end users.

Key Responsibilities

• Frontline Incident Response
  • Answer support tickets and log all interactions in the ITSM system.
  • Perform initial triage, categorize/severity score incidents, and attempt first contact resolution.
  • Follow standard operating procedures (SOPs) and knowledge base articles.
• Microsoft 365 End User Support
  • Assist with Outlook/Exchange Online (mailbox access, shared mailboxes, mail flow troubleshooting).
  • Support Microsoft Teams (sign in issues, meetings, audio/video, device setup, basic governance).
  • Help with SharePoint Online/OneDrive (sync issues, permissions requests, file recovery).
• Windows & Device Support
  • Troubleshoot Windows 10/11 login, profile and application issues.
  • Perform basic hardware diagnostics; support Intune managed devices (compliance checks, app installs, policy refresh).
• Accounts & Access
  • Process basic account tasks in Azure AD/Entra ID (password resets, unlocks, conditional access checks).
  • Provision standard access per role based access controls (RBAC) and approved workflows.
• Service Requests & Onboarding
  • Fulfill routine requests (software installs, license assignments, distribution list changes).
  • Support new hire setup (accounts, MFA enrollment, devices, and starter guidance).
• Knowledge & Documentation
  • Maintain accurate ticket notes and user communications.
  • Contribute to the knowledge base (KB) with clear, repeatable solutions and “how to” guides.
• Escalation & Collaboration
  • Escalate unresolved issues to according to SLAs.
  • Collaborate with systems administrators, network engineers, and security teams when required.

Job Requirements

• Bachelor’s degree from an accredited institution
• 0–2 years in an IT support/help desk role (or equivalent practical experience).
• Working knowledge of:
  • Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)
  • Windows 10/11 troubleshooting and user profile fundamentals
  • Azure AD/Entra ID basics (password resets, MFA prompts, license assignments)
  • Core networking concepts (DNS, DHCP, VPN) at a basic level
• Experience with an ITSM/ticketing tool.
• Strong customer service, communication, and documentation skills.
• Clear verbal/written communication; ability to explain technical concepts simply.
• Time management and prioritization under SLA guidelines.
• Attention to detail; consistent documentation practices.
• A personal growth mindset—willingness to learn and improve.

Preferred Qualifications

• Experience with Intune (device compliance, app deployments) and SCCM/ConfigMgr basics.
• Familiarity with Exchange Online admin center and Teams admin center (read only or guided tasks).
• Scripting exposure (PowerShell) for repetitive tasks.

Certifications Required at Hire

• Security+ CE

Certifications Required within 90 Days of Hire

• Microsoft 365 Certified: Fundamentals (MS 900)

Positions Available in the Following Shifts

• Day, 8am-4pm
• Evening, 4pm-12am
• Night, 12am-8am

Night Shift Specifics

The Third Shift Support Specialist delivers responsive support to users operating across multiple geographic regions and time zones, ensuring continuity of service during non-business hours. The position documents incidents, service requests, troubleshooting activities, and resolutions within the organization's IT service management platform, while maintaining accurate records for knowledge sharing and operational continuity. The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best practices, and facilitates the effective transition of unresolved issues to subsequent support tiers or business-hour teams. Through strong customer service and technical problem-solving skills, the specialist helps maintain a high level of user satisfaction and operational effectiveness across the enterprise.

Shift Schedules

Day, Evening, and Night.

Additional Information

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Security Clearance

Secret

Job Type

Full-time

Compensation & Benefits

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.