Tier II IT Support Technician - Microsoft 365 & Azure AD

StratasCorp Technologies; Hampton (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

StratasCorp Technologies is seeking a customer-focused Tier II Help Desk Technician to deliver first line support for Microsoft 365, Windows 10/11, and Azure Entra ID. You will triage incidents, fulfill service requests, and escalate complex issues with a friendly, user-centric approach.

You will support Intune and SCCM basics, log interactions in the ITSM system, and collaborate with security, network, and systems teams to resolve problems within SLAs.

Qualifications

• 3–5 years in an IT support/help desk role (or equivalent practical experience).
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Windows 10/11 troubleshooting and user profile fundamentals.
• Azure AD/Entra ID basics (password resets, MFA prompts, license assignments).
• Intune/Endpoint Manager and SCCM basics.
• Ticketing/ITSM platform and remote support tools.
• Endpoint security with Defender for Endpoint or equivalent.
• Excellent customer service and documentation skills.

Responsibilities

• Frontline Incident Response and support tickets.
• Log interactions in the ITSM system and perform initial triage.
• First contact resolution where possible and escalation per SLAs.
• Assist with Outlook/Exchange Online, Teams, SharePoint, and OneDrive issues.
• Provide Windows 10/11 troubleshooting and device support.
• Support Intune managed devices and RBAC provisioning.
• Create clear KB entries and maintain accurate ticket notes.

Skills

Microsoft 365 apps

Windows 10/11 troubleshooting

Azure AD/Entra ID basics

Intune/Endpoint Manager

SCCM basics

ITSM / ticketing

Customer service

RBAC concepts

Tools

ITSM system

Quick Assist

Remote Desktop

Teams admin center (read-only)

Job description

StratasCorp Technologies is seeking a customer-focused Tier II Help Desk Technician to deliver first line support for Microsoft 365, Windows 10/11, and Azure Entra ID. You will triage incidents, fulfill service requests, and escalate complex issues with a friendly, user-centric approach.

You will support Intune and SCCM basics, log interactions in the ITSM system, and collaborate with security, network, and systems teams to resolve problems within SLAs.