Senior IT Support & Systems Troubleshooter

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

AHU Technologies Inc. seeks an IT Specialist to deliver comprehensive technical support across the organization, from frontline end-user assistance to advanced system configuration.

You will troubleshoot incidents, fulfill service requests, and support enterprise technologies to ensure reliable IT operations. The role requires strong communication, teamwork, and the ability to work independently in a fast-paced environment, with experience across Windows, macOS, Microsoft 365, Active Directory,

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience.
• 6+ years in IT support, service desk, or system troubleshooting.
• Strong knowledge of Windows and MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android), with enterprise management profiles.
• Proficient with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel, Word).
• Ability to diagnose and resolve issues across multiple operating systems.
• Familiarity with MFA, endpoint protection, and secure data handling.
• Follows ITIL practices for incident, problem, and change management.
• Strong communication and customer service skills; able to work independently and in team.
• Ability to lift 25–40 lbs.

Responsibilities

• Serve as a primary IT support contact via phone, email, tickets, and in-person.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and identity management.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems.
• Conduct root-cause analysis and implement long-term solutions.
• Document interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure, and vendors.
• Manage user accounts, security groups, file permissions, access requests.
• Provide guidance and training to support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management.
• Educate users on IT policies and best practices.

Skills

IT support experience

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Mobile devices management

ITIL

Communication skills

Teamwork

Documentation

Incident management

Patch and deployment

Physical ability

Education

Bachelor’s degree in IT or related field or equivalent experience

Job description

AHU Technologies Inc. seeks an IT Specialist to deliver comprehensive technical support across the organization, from frontline end-user assistance to advanced system configuration.

You will troubleshoot incidents, fulfill service requests, and support enterprise technologies to ensure reliable IT operations. The role requires strong communication, teamwork, and the ability to work independently in a fast-paced environment, with experience across Windows, macOS, Microsoft 365, Active Directory,