IT Support Specialist - Windows, Mobile & Apps Expert

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

AHU Technologies Inc is seeking an IT Customer Support professional in Washington, D.C., to provide essential technical assistance to client staff. A Bachelor’s degree or equivalent experience is required, along with expertise in supporting computer systems in a Windows environment.

Your role will involve configuring and deploying devices, troubleshooting software issues, and assisting users with various technology needs. Strong communication skills and a proactive approach to problem-solving are essential to succeed in this position.

Qualifications

• 6-10 years providing technical support to users.
• 6-10 years maintaining personal computers and printers.
• 6-10 years installing and troubleshooting operating systems.

Responsibilities

• Provide technical assistance to computer system users.
• Deploy and configure new computers and mobile devices.
• Resolve software-related issues with Microsoft products.
• Document, track, and monitor reported issues for resolution.
• Support office printer and copier machines.

Skills

Technical support

Windows-based systems

Microsoft 365

Troubleshooting

Communication

Education

Bachelor's degree in IT or related field

Job description

AHU Technologies Inc is seeking an IT Customer Support professional in Washington, D.C., to provide essential technical assistance to client staff. A Bachelor’s degree or equivalent experience is required, along with expertise in supporting computer systems in a Windows environment.

Your role will involve configuring and deploying devices, troubleshooting software issues, and assisting users with various technology needs. Strong communication skills and a proactive approach to problem-solving are essential to succeed in this position.