Senior IT Support & Systems Lead (On-site)

Current

Bellingham (WA)

On-site

USD 80,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with employer contributions

Professional growth & learning (Becker

LinkedIn Learning)

Job summary

Current in Bellingham, WA seeks a Senior IT Support & Systems Specialist to back up our Systems Administrator and Service Desk Manager. This hands-on role focuses on Level 2/3 hardware, software, network support, and system administration across our firm.

You will lead tool evaluations, drive adoption, maintain documentation, and mentor technicians. The ideal candidate has 4–6+ years in IT support, strong cloud and Windows expertise, and experience with Microsoft 365, Azure, Entra ID,

Qualifications

Bachelor's degree in Information Technology, Computer Science, a related field, or an equivalent combination of education and relevant professional experience.
4-6+ years of progressive experience in IT support, systems administration, network administration, or a related role.
Demonstrated experience providing Level 2/3 technical support.
Demonstrated experience with hands-on systems or network administration tasks.
Experience working with or alongside an IT Managed Service Provider strongly preferred.

Responsibilities

Serve as the senior escalation point for Level 1 and Level 2 technicians on complex hardware, software, network, and application issues.
Provide backup coverage for the Service Desk Manager, including day-to-day oversight of ticket queues, prioritization, and escalation during absences or overflow periods.
Mentor and provide technical guidance to service desk technicians; assist with onboarding and training of new support staff.
Maintain ownership of complex or escalated issues through resolution, coordinating with the Systems Administrator, other IT staff, and outside technology partners as needed.
Identify recurring support issues and recommend technical or process improvements to the service desk.
Provide backup front‑line ticket coverage as needed to maintain service levels.
Administer and support servers, workstations, networks, printers, routers, switches, firewalls, and cloud services.
Monitor system and network performance and security; assist with system reviews, audits, and remediation of identified issues.
Support backup, business continuity, and disaster recovery processes.
Maintain and improve technical documentation, system configurations, and standard operating procedures for the systems environment.
Own day-to-day maintenance and support of the firm's core business applications, including patching, updates, and issue resolution.
Lead the evaluation, testing, and rollout of new tools, applications, and system upgrades in partnership with IT leadership.
Drive user adoption of new technology through training, documentation, and hands‑on support during and after rollouts.
Continuously build and share expertise on new features, tools, and technologies relevant to the firm.
Identify opportunities to retire, consolidate, or improve tools and processes to reduce complexity and support burden.
Participate in technology projects as a hands‑on technical resource, contributing to testing, implementation, and post‑implementation support.
Help document action items, decisions, and next steps for assigned technical tasks within larger initiatives.
Support process improvement initiatives for the service desk and systems administration functions.
This role provides project support and light coordination as needed; it is not accountable for formal project management, project ownership, or vendor management, which remain the responsibility of IT leadership and dedicated project resources.