Lead Technology Support Specialist, College IT Ops

Monash University

San Bernardino (CA)

On-site

USD 72,000 - 106,000

Full time

4 days ago

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Job summary

California State University, San Bernardino seeks a senior technology operations leader for the College of Social and Behavioral Sciences. The role coordinates technology services, provides direction to staff, and serves as the liaison between college leadership and Information Technology Services.

Responsibilities include advancing technology standards, managing deployments, and ensuring security compliance while planning improvements with ITS and college stakeholders.

Qualifications

Bachelor’s degree and four years of relevant experience; advanced degree may substitute for experience.
Advanced knowledge of enterprise IT solutions; ability to manage multiple projects and deadlines.

Responsibilities

Lead technology support for the College of Social and Behavioral Sciences; coordinate services across college.
Provide direction to Technology Support Specialists and student assistants.
Liaise between college leadership, faculty, staff and ITS; align technology initiatives with university objectives.
Coordinate technology projects to meet campus standards, security and strategic goals.
Monitor service levels and improve operations, processes, and resource use.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Project management

Communication

Analytical thinking

Mentoring

Education

Bachelor’s degree + 4 years experience

Tools

ITIL

ServiceNow

Intune

SCCM

Jamf

Job description

Responsibilities include advancing technology standards, managing deployments, and ensuring security compliance while planning improvements with ITS and college stakeholders.

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