Senior IT Support Specialist (L2)

Daikin; Warwick (RI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + Superannuation + Performance Bonus

Discounted Bupa Health Fund

Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan

Free parking on site

Job summary

A leading HVAC company in Warwick, Rhode Island, is seeking an experienced IT Support Officer to resolve complex technical issues and ensure high user satisfaction. The ideal candidate has over 5 years of experience in IT support and a strong background in troubleshooting and customer service. This role offers competitive salary, benefits, and opportunities for professional growth in a collaborative work environment.

Qualifications

• At least 5 years’ experience in desktop or IT support.
• Strong troubleshooting and customer service skills.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Address advanced technical issues for desktop, printer, and network.
• Manage user accounts and perform system imaging/enrolment.
• Ensure timely triage and resolution of support tickets.

Skills

Troubleshooting

Customer service

Communication

Windows endpoints

Microsoft 365

Foundational networking

Education

Formal IT education and certifications (CompTIA A+, Network+, Microsoft 365 Administration)

Tools

Microsoft Office Suite

Ticketing systems

Job description

A leading HVAC company in Warwick, Rhode Island, is seeking an experienced IT Support Officer to resolve complex technical issues and ensure high user satisfaction. The ideal candidate has over 5 years of experience in IT support and a strong background in troubleshooting and customer service. This role offers competitive salary, benefits, and opportunities for professional growth in a collaborative work environment.