HVAC/R Customer Support Specialist

Rac Distributors Inc; Providence (RI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

Job summary

A leading distributor in HVAC/R is seeking a Customer Service Representative in Providence, Rhode Island. In this role, you will communicate with customers, process requests, and provide solutions to ensure a great customer experience. Ideal candidates should possess strong communication skills, knowledge of HVAC/R equipment, and experience in customer service. The position offers competitive compensation and various benefits including health insurance and paid time off.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Must be friendly and computer savvy.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions and meet quotas.

Skills

Excellent phone and verbal communication skills

Understanding of HVAC/R equipment and Parts

Ability to work well under pressure

Highly organized with time management skills

Education

High school diploma/GED

Tools

Customer management software

Job description

A leading distributor in HVAC/R is seeking a Customer Service Representative in Providence, Rhode Island. In this role, you will communicate with customers, process requests, and provide solutions to ensure a great customer experience. Ideal candidates should possess strong communication skills, knowledge of HVAC/R equipment, and experience in customer service. The position offers competitive compensation and various benefits including health insurance and paid time off.