Senior IT Support Specialist: Impactful Tech & Security

Goodwill Industries of Houston; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill Houston seeks a Sr. IT Support Specialist to manage a multi-user computing environment, including LANs, servers, and end-user devices. You will deliver first- and advanced-level support for Corporate Offices, Retail Stores, and Career Centers, ensuring security, compliance, and operational uptime.

The role requires at least 3 years in IT support, proficiency in Windows OS, Office, and server admin, plus cloud/SaaS experience. Nights/weekends after-hours availability is expected.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years IT support or customer service experience.
• Proficiency in Windows OS, Microsoft Office Suite, and server administration.
• Experience with cloud services and SaaS management.
• Availability for nights, weekends, and after-hours support.
• Strong communication and organizational skills.

Responsibilities

• Administer, maintain, test, and implement operating systems and related software.
• Apply system updates and security enhancements to ensure integrity.
• Verify daily that networks, servers, and critical systems are operational.
• Configure systems according to organizational standards and procedures.
• Perform and monitor system backups; execute data recovery as required.
• Maintain the help desk ticket queue and manage tickets in ManageEngine.

Skills

Windows OS

Microsoft Office

Server administration

Cloud/SaaS management

IT service & support

Communication skills

Education

Bachelor’s degree in computer science or related field

Equivalent professional experience

MCP / CompTIA A+ / CompTIA N+ preferred

ITIL familiarity preferred

Tools

Active Directory

Microsoft 365 / O365

VPNs

ManageEngine Helpdesk

Job description

Goodwill Houston seeks a Sr. IT Support Specialist to manage a multi-user computing environment, including LANs, servers, and end-user devices. You will deliver first- and advanced-level support for Corporate Offices, Retail Stores, and Career Centers, ensuring security, compliance, and operational uptime.

The role requires at least 3 years in IT support, proficiency in Windows OS, Office, and server admin, plus cloud/SaaS experience. Nights/weekends after-hours availability is expected.