IT Support & End-User Tech Champion

Goodwill Industries Of The Gulf Coast Inc; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Industries Of The Gulf Coast Inc is seeking an IT Support Specialist to provide frontline helpdesk support to internal customers across stores and offices in the Gulf Coast territory. You will enter tickets, track resolutions, and help ensure systems operate smoothly.

The role requires troubleshooting Windows 10/11, O365 administration, POS devices, and mobile devices, with strong customer service, confidentiality, and the ability to work evenings or weekends when needed.

Qualifications

• Strong troubleshooting and critical thinking skills.
• Ability to diagnose and resolve basic computer technical issues.
• Excellent customer service and communication abilities.
• Ability to work a flexible schedule including evenings or weekends when required.

Responsibilities

• Enter all service tickets, times worked and resolution into the helpdesk system.
• Provide monthly report on IT activities.
• Resolve end-user workstation, help desk, and equipment issues.
• Liaise between end users and escalation team for level 2 support.
• Repair workstation PCs using approved hardware and software.
• Maintain and troubleshoot communications devices and AV equipment in meeting rooms.

Skills

Troubleshooting

Customer service

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Windows 10/11

O365 Administration

POS systems

iOS/Android devices

Job description

Goodwill Industries Of The Gulf Coast Inc is seeking an IT Support Specialist to provide frontline helpdesk support to internal customers across stores and offices in the Gulf Coast territory. You will enter tickets, track resolutions, and help ensure systems operate smoothly.

The role requires troubleshooting Windows 10/11, O365 administration, POS devices, and mobile devices, with strong customer service, confidentiality, and the ability to work evenings or weekends when needed.