Senior IT Support Specialist - Hybrid Healthcare Tech

Tempus AI; California; Remote; USD 95,991,000 - 137,741,000; Full time

Job summary

Tempus AI is seeking an IT Support specialist to address and mitigate technology-related issues for employees, manage accounts, and support hardware and software across Mac and Windows environments.

The role involves testing new technologies, collaborating with vendors and DevOps, and enabling executive support. Remote options are available for eligible applicants in California and beyond.

Qualifications

• Experience installing/troubleshooting software (MS Office, Windows Server, SaaS)
• Experience with SaaS ticketing systems (Zendesk/ServiceNow)
• Experience in healthcare IT or with HIPAA/security considerations

Responsibilities

• Address and mitigate IT issues for employees (desktop support)
• Maintain computer systems, hardware, printers, peripherals, inventory
• Administer user accounts including on/off-boarding
• Evaluate and test new technologies; work with vendors
• Support AV/conference room tech and VOIP
• Provide remote/phone support for Tempus clients

Skills

Customer service

Communication skills

Report writing

Fast-paced environments

Remote and hybrid support

Education

Bachelor's degree in CS/IS or related field

Tools

Active Directory

Okta

Google Admin

Zendesk

ServiceNow

SCCM

MDM

Job description

Tempus AI is seeking an IT Support specialist to address and mitigate technology-related issues for employees, manage accounts, and support hardware and software across Mac and Windows environments.

The role involves testing new technologies, collaborating with vendors and DevOps, and enabling executive support. Remote options are available for eligible applicants in California and beyond.