IT Support Specialist I — Healthcare Tech & Hybrid Support

Tempus AI; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Tempus AI in Chicago is seeking an IT Support specialist to join a fast-paced healthcare tech environment. You will deliver desktop support, maintain systems, manage onboarding/offboarding, and assist executives with IT needs.

Proficiency with Windows and macOS, SaaS apps, and AV/conference tech is essential. Applicants should be comfortable supporting remote, on-site, and hybrid users and be ready to document procedures for knowledge sharing.

Qualifications

• 2+ years in an IT or customer-service role.
• Experience with Windows, macOS, and SaaS applications.
• Strong written and verbal communication skills; ability to document procedures.

Responsibilities

• Provide desktop support and address IT issues for employees.
• Maintain computer systems, hardware, printers, and peripherals; track inventory.
• Administer user accounts including onboarding/offboarding.
• Evaluate and test new technologies with software/hardware vendors.
• Support IT Operations Manager and executives with IT issues.

Skills

Desktop support

Windows troubleshooting

MacOS support

SaaS applications

Office/Google Suite

Identity management

Network basics

VOIP

Customer service

Scripting (PowerShell, Python)

Education

BS in Computer Science or related field

ITIL Foundations or CompTIA A+

Tools

Zendesk/ServiceNow

Active Directory/Okta/Google Admin

MDM basics

AV/Crestron/VOIP systems

ticking systems/IT ticketing

Job description

Tempus AI in Chicago is seeking an IT Support specialist to join a fast-paced healthcare tech environment. You will deliver desktop support, maintain systems, manage onboarding/offboarding, and assist executives with IT needs.

Proficiency with Windows and macOS, SaaS apps, and AV/conference tech is essential. Applicants should be comfortable supporting remote, on-site, and hybrid users and be ready to document procedures for knowledge sharing.