IT Support Specialist I

Tempus AI; New York (NY); Hybrid; USD 58,000 - 78,000; Full time

Job summary

Tempus AI in New York City is seeking an IT Support Specialist to assist employees, manage accounts, and keep hardware and AV systems running smoothly. The role supports a fast-paced, hybrid work environment and requires hands-on experience with Windows/macOS and SaaS tools.

You will work in Tempus’s ticketing system, help with onboarding/offboarding, and assist executives with IT issues while collaborating across teams to drive reliable operations.

Qualifications

• Minimum of 2 years in an IT-related field or customer service role.
• Experience installing/troubleshooting MS Office, Windows Server, and SaaS products (Google Suite, Dropbox).
• Experience with security products like endpoint protection and anti-virus/malware software.
• Proficiency in supporting both macOS and Windows 11.

Responsibilities

• Provide IT support to employees and stakeholders across hardware, software, and AV systems.
• Manage user accounts including onboarding/offboarding.
• Maintain computer systems, printers, and peripherals; track inventory.
• Support and report to IT Operations Manager on critical initiatives.
• Maintain conference room tech and AV equipment; support remote/onsite/hybrid users.

Skills

Customer service

Communication

macOS support

Windows 11 support

Remote work

PowerShell

Python

Macros

Education

BS in Computer Science or related field

ITIL Foundations

CompTIA A+

Tools

Zendesk

ServiceNow

MS Active Directory

Okta

Google Admin

Windows Server

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus's proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Preferred Qualifications:

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting and troubleshooting both macOS and Windows 11
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field

#LI-Hybrid

#LI-HR1

NYC: $58,000-$78,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.