INTERNAL OAG - Information Technology Svcs | Systems Administrator VI | 27-0119 | CURRENT OAG EMPLOYEES ONLY

State of Texas; Texas; Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits

Paid time off

Descripción de la vacante

State of Texas Information Technology Services is seeking a Senior Systems Administrator to lead enterprise Microsoft environments, cloud services, IAM platforms, and endpoint management. You will guide implementation, support, and governance across multiple teams, ensuring reliable operations and service delivery.

The role requires deep technical leadership, excellent customer service, and the ability to manage vendor support and cross-team collaboration in a dynamic state agency setting.

Formación

• Six years of enterprise Microsoft environments experience required, including Windows Server, AD, M365 and cloud services.
• Experience with scripting, automation, and multi-tier enterprise support environments.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.

Responsabilidades

• Provide senior-level administration of enterprise Microsoft environments.
• Manage cloud services, identity and access management platforms, endpoint management, and ITSM tools.
• Collaborate across teams to design, implement, and improve services and delivery.

Conocimientos

Customer service

Communication

Problem solving

Team collaboration

Educación

High school diploma

College credit hours substitute

Herramientas

Active Directory

PowerShell

Azure

Intune

SCCM

Okta

VMware

ServiceNow

Windows Autopilot

Entra ID

Configuration Manager

Descripción del empleo

The Information Technology Services team is seeking an experienced Systems Administrator to provide senior-level administration of enterprise infrastructure, cloud services, identity and access management platforms, endpoint management solutions, and IT service management technologies. This position provides technical leadership for enterprise systems and collaborates across teams to design, implement, maintain, and continuously improve agency technology services. The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests, resolve issues, and continuously improve services and service delivery. This is a technical position and will require an advanced understanding of Microsoft system and database administration as well as cloud-based services. Information Technology Services is committed to providing the very best, value-driven IT services to support the mission of the Office of the Attorney General. We believe that by having talented people in the right place, effectively utilizing new tools and technologies, we can empower the agency to better serve the people of Texas. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Experience: Six years of full-time experience administering enterprise Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Azure, or equivalent technologies; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis. Experience supporting cloud services, identity management, endpoint management, and enterprise infrastructure. Experience in scripting, automation, systems administration. Experience troubleshooting complex technical issues in a multi-tier enterprise environment. Experience establishing operational standards, governance, documentation, and support processes for shared technology platforms. Skill in establishing and maintaining effective working relationships with other employees, agencies and corporate groups Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders Skill in exercising sound judgment and effective decision making Skill in analyzing and resolving reported issues Ability to acquire new skills and master new technologies Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to train others Ability to provide excellent customer service Ability to arrange for personal transportation for business-related travel Ability to work 8 AM - 5 PM, Monday through Friday Ability to work more than 40 hours as needed and in compliance with the FLSA During emergency situations: Ability to provide on-call support, 24 hours per day/7 days per week Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Experience: Eight or more years of full-time experience administering enterprise Microsoft environments. Experience administering Microsoft Intune, Configuration Manager (SCCM), and Windows Autopilot. Experience administering Microsoft Entra ID, Active Directory, and hybrid identity environments. Experience administering Okta identity and access management solutions. Experience administering ServiceNow, including workflow automation, service catalog management, integrations, and platform governance. Experience with VMware virtualization technologies. Experience supporting SQL Server and enterprise database platforms. Experience with infrastructure automation and scripting technologies such as PowerShell. Experience administering Azure and/or AWS cloud environments. Experience supporting large enterprise environments with 1,000+ users. Experience with DIR Shared Technology Services (STS/DCS) processes and vendors. Certifications: Industry certifications such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL Foundation, VMware VCP, ServiceNow System Administrator, Okta Professional, or related certifications.