Senior IT Support & Security Specialist

Envolve LLC; Memphis (TN); Hybrid; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

401(k) plan with employer match

Short term disability

Long term disability

Life/AD&D

Paid Time Off

11 paid holidays

Employee Assistance Program

Training and Development

Zusammenfassung

Envolve LLC is seeking an IT Support Specialist for our corporate office to diagnose, troubleshoot, and resolve desktop, laptop, and peripheral hardware issues while supporting Windows 10/11 and Microsoft 365 environments.

The role requires 5+ years in IT support, strong networks, familiarity with VMware/Hyper‑V, AD, and backup/recovery tooling, with a proactive, security‑conscious approach.

Qualifikationen

• Minimum of 5+ years in IT support or related field.
• Bachelor's degree preferred but equivalent experience may be considered.
• Strong understanding of computer hardware, networks, and Windows operating systems.
• Experience with Active Directory, Microsoft 365, and backup/recovery tools.

Aufgaben

• Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and peripherals.
• Perform hardware installations, upgrades, and repairs; assist with deployments.
• Monitor and troubleshoot network performance and security breaches.
• Provide Windows and Microsoft 365 support; manage user accounts and group policies.
• Configure and maintain Atera RMM agents; assist with Azure services.
• Implement security best practices and educate users on security awareness.
• Design, test, and document disaster recovery procedures with Veeam.

Kenntnisse

IT support

Windows OS

Network troubleshooting

Microsoft 365

Azure cloud

PowerShell scripting

VMware/Hyper‑V

Security awareness

Ausbildung

Bachelor's degree in MIS/CS or related field

Tools

Atera RMM

Active Directory

VMware

Hyper‑V

Microsoft Defender

Webroot

Jobbeschreibung

Envolve LLC is seeking an IT Support Specialist for our corporate office to diagnose, troubleshoot, and resolve desktop, laptop, and peripheral hardware issues while supporting Windows 10/11 and Microsoft 365 environments.

The role requires 5+ years in IT support, strong networks, familiarity with VMware/Hyper‑V, AD, and backup/recovery tooling, with a proactive, security‑conscious approach.