Senior IT Support Lead — On-Site (DoD Secret Clearance)

KBR Careers; Chandler (AZ); On-site; USD 115,000 - 135,000; Full time

Job summary

KBR is seeking a Senior IT Customer Support professional for a 100% on-site role in the United States. You will handle remote-triage, incident communications, and queue management from a dedicated facility, resolving infrastructure, software, and identity issues via digital channels.

The position requires at least 5 years of helpdesk experience, an active DoD Secret clearance or the ability to obtain one, and the ability to travel up to 10% for training and meetings.

Qualifications

• Minimum 5 years in helpdesk or centralized IT support
• Strong communication across channels (Teams, phone, email)
• Active DoD Secret clearance (or ability to obtain)
• On-site work in US facility

Responsibilities

• Author and broadcast customer-facing incident notifications
• Manage ticket queues and ensure SLAs are met
• Perform remote diagnostics and desktop triage
• Provision and manage IAM tasks in Active Directory
• Provide remote-guided hardware/software support and deployments

Skills

Helpdesk

Service desk

Incident management

IAM

Remote diagnostics

Windows 11

Teams/Email/Phone

Tools

Jira Service Management

ServiceNow

Job description

KBR is seeking a Senior IT Customer Support professional for a 100% on-site role in the United States. You will handle remote-triage, incident communications, and queue management from a dedicated facility, resolving infrastructure, software, and identity issues via digital channels.

The position requires at least 5 years of helpdesk experience, an active DoD Secret clearance or the ability to obtain one, and the ability to travel up to 10% for training and meetings.