Senior Desktop Support Lead – Windows & Enterprise IT

KBR Careers

Columbia (MD)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Bonuses

Medical benefits

401k

Job summary

KBR is seeking a Senior IT Customer Support Analyst to provide advanced technical support and leadership across a complex enterprise computing environment. The role emphasizes Windows, Microsoft 365, collaboration tools, and end-user devices while guiding a geographically dispersed team.

The position requires strong troubleshooting, mentorship, and collaboration with infrastructure, security, and business teams. Occasional travel and on-call rotations may be required to meet service objectives.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years enterprise desktop support experience.
Experience providing Tier 2/3 desktop support in a Microsoft-based environment.
Experience leading, mentoring, or directing technical support professionals.

Responsibilities

Serve as senior escalation resource for complex desktop,end-user issues and support SLAs.
Lead or coordinate daily activities of support staff across locations.
Stage, deploy, and support laptops, desktops, peripherals, and mobile devices.
Perform advanced break/fix troubleshooting for hardware and software issues.
Install and support Windows OS, Microsoft 365, Teams, and enterprise tech.
Troubleshoot MFA, smart cards, certificates, SSO, and identity services.
Support printing, VDI, remote access, and videoconferencing.
Maintain asset inventories and runbooks; contribute to dashboards and reports.