Senior Desktop Support Lead – Windows & Enterprise IT

KBR Careers; Beavercreek (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bonuses/Commissions

401K

Medical benefits

Flexible work options

Job summary

KBR is seeking a Senior IT Customer Support Analyst to lead desktop support across a complex enterprise environment. You will provide advanced technical support, mentor staff, and drive improvements alongside infrastructure, cybersecurity, and business teams.

Role includes handling Windows, 365, Teams, printing, VDI, and remote access, with leadership responsibilities across multiple offices and locations. Travel to project sites may be required, and benefits are available.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field, or equivalent
• 5+ years of enterprise desktop support experience
• Experience providing Tier 2/3 desktop support in a Microsoft-based environment
• Experience leading, mentoring, or directing technical support professionals

Responsibilities

• Serve as a senior escalation resource for desktop, endpoint, and user issues
• Provide customer support to internal and external customers within service levels
• Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices
• Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues
• Install, configure, and support Windows OS, Microsoft 365, Teams, and enterprise technologies
• Troubleshoot authentication technologies including MFA, smart cards, SSO, and certificates
• Diagnose and resolve local and network printing issues and print servers
• Support workstation refresh programs and data migrations
• Provide support for VDI and remote-access technologies
• Deliver audiovisual support for conference rooms and videoconferencing
• Support IP telephony and collaboration platforms
• Perform advanced network troubleshooting in coordination with network engineers
• Collaborate with vendors/3rd parties for escalations
• Support office openings/closures/ relocations/project deployments
• Maintain asset inventories and lifecycle records
• Maintain technical documentation and runbooks
• Participate in on-call rotations and executive/VIP support

Skills

Leadership

Advanced-troubleshooting

Windows & MS 365

MFA/SSO authentication

Printer & network printing

VDI & remote access

AV & video conferencing

IP Telephony & Teams

Vendor escalation

On-call support

Education

Bachelor's degree in IT/CS/IS/engineering

Tools

SAP

Asset management systems

Job description

KBR is seeking a Senior IT Customer Support Analyst to lead desktop support across a complex enterprise environment. You will provide advanced technical support, mentor staff, and drive improvements alongside infrastructure, cybersecurity, and business teams.

Role includes handling Windows, 365, Teams, printing, VDI, and remote access, with leadership responsibilities across multiple offices and locations. Travel to project sites may be required, and benefits are available.