Senior Desktop Support Team Lead - Windows, 365, VDI
KBR Careers
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Benefits offered by this job
Job summary
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to lead a demanding desktop support operation across multiple offices and project locations in the United States. The role emphasizes senior escalation, advanced troubleshooting, and strategic direction for Tier 2 support in a large enterprise environment.
Responsibilities include mentoring technicians, coordinating across IT teams, and driving continuous improvement of processes, reports, and dashboards while ensuring
Qualifications
- Bachelor's degree in IT, CS, IS, Engineering or equivalent experience.
- 5+ years of enterprise desktop support experience.
- Experience leading and mentoring technical staff.
Responsibilities
- Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
- Lead or coordinate daily activities of geographically dispersed support personnel.
- Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
- Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
- Collaborate with network, cybersecurity, and business teams to improve service delivery.
Skills
Education
Tools
Job description
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to lead a demanding desktop support operation across multiple offices and project locations in the United States. The role emphasizes senior escalation, advanced troubleshooting, and strategic direction for Tier 2 support in a large enterprise environment.
Responsibilities include mentoring technicians, coordinating across IT teams, and driving continuous improvement of processes, reports, and dashboards while ensuring
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