Senior IT Support Lead - Enterprise & Manufacturing

Briles Aerospace, LLC; Gardena (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Briles Aerospace, LLC is seeking an experienced IT Support Lead to serve as the primary escalation point for complex issues, including Microsoft 365, Windows, AD, and Azure. The role provides technical leadership to the support team and coordinates cross-functional efforts with infrastructure, security, and application teams.

The position involves handling high-priority incidents, driving root cause analysis, and mentoring junior engineers in a fast-paced manufacturing IT environment.

Qualifications

• 7–10 years of IT support, systems administration, or related technical role.
• Proven ability to troubleshoot and resolve complex issues in an enterprise environment.
• Strong knowledge of Microsoft 365, Windows Server and desktop OS, Active Directory/Entra ID, Azure services, networking, and endpoint management tools.
• Experience with ITSM platforms such as ServiceNow or Jira.
• Excellent written and verbal communication; able to balance technical work with mentoring responsibilities.

Responsibilities

• Serve as primary escalation point for complex IT issues.
• Troubleshoot and resolve issues across Microsoft 365, Windows, AD, Azure, networking, and enterprise apps.
• Provide technical leadership and guidance to support engineers.
• Prioritize and manage support tickets to meet SLAs.
• Lead root cause analysis and recommend long-term fixes.
• Create and maintain technical documentation and knowledge bases.
• Collaborate with infrastructure, security, and application teams.
• Support system upgrades, deployments, migrations, and IT projects.
• Identify opportunities to improve processes and efficiency.
• Participate in incident response during major outages.
• Mentor junior and mid-level engineers.

Skills

Troubleshooting

Communication

Mentoring

IT Leadership

SLA Awareness

Tools

Microsoft 365

Windows Server

Active Directory

Azure Services

Intune

SCCM

Entra ID

ServiceNow

Jira

Job description

Briles Aerospace, LLC is seeking an experienced IT Support Lead to serve as the primary escalation point for complex issues, including Microsoft 365, Windows, AD, and Azure. The role provides technical leadership to the support team and coordinates cross-functional efforts with infrastructure, security, and application teams.

The position involves handling high-priority incidents, driving root cause analysis, and mentoring junior engineers in a fast-paced manufacturing IT environment.