Senior IT Helpdesk Technician – Azure & Engineering Apps

Doist; Paducah (KY); On-site; USD 88,828,000 - 117,482,000; Full time

Benefits offered by this job

Stock options

Medical coverage

401(k)

Job summary

General Matter is seeking a hands-on Helpdesk Technician to support our growing, engineering-driven team in the US. You will own end-user issue resolution, manage devices through Intune, and administer identity and access systems in Azure/Entra ID, collaborating with engineering, manufacturing, and operations to keep CAD/CAM/CFD tools and IT services running smoothly.

This role requires 4+ years in IT support, strong communication, and a background in industrial environments.

Qualifications

• 4+ years of helpdesk/IT support with Tier 2-3 responsibilities.
• Deep hands-on experience with Intune, Azure/Entra ID, and Microsoft 365.
• Proficiency in Windows and Linux environments.
• Experience supporting engineering/manufacturing systems (CAD/CAM/CFD).

Responsibilities

• Provide Tier 2 and 3 support for Windows and Linux users across engineering and operations.
• Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.
• Manage Azure / Entra ID identities, MFA, and conditional access policies.
• Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint).
• Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX).
• Manage the onboarding and offboarding lifecycle - provisioning accounts, configuring systems, and reclaiming or redeploying hardware.
• Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools.
• Contribute to ITSM workflows, including incident, request, and change management.
• Collaborate with systems and network teams on escalations and continuous improvement.
• Support secure operations, including GCC High or other regulated environments (experience a plus).
• Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks.

Skills

Intune

Azure Entra ID

Microsoft 365

Windows

Linux

End-user support

ITSM

Automation scripting

Tools

ManageEngine

ServiceNow

PowerShell

Job description

General Matter is seeking a hands-on Helpdesk Technician to support our growing, engineering-driven team in the US. You will own end-user issue resolution, manage devices through Intune, and administer identity and access systems in Azure/Entra ID, collaborating with engineering, manufacturing, and operations to keep CAD/CAM/CFD tools and IT services running smoothly.

This role requires 4+ years in IT support, strong communication, and a background in industrial environments.