Senior Desktop Support Lead - Windows & Enterprise IT

KBR Careers; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Job summary

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role emphasizes escalation management, mentoring, and improvements to support processes.

The candidate will resolve Windows/365 issues, support VDI and collaboration tools, and collaborate with cross‑functional teams to ensure high‑quality user experiences across multiple offices.

Qualifications

• Bachelor's degree or equivalent in IT/engineering.
• 5+ years of enterprise desktop support experience.
• Experience leading and mentoring technical staff.
• Experience in Microsoft Windows, 365, and enterprise IT environments.

Responsibilities

• Serve as senior escalation resource for complex desktop and endpoint issues.
• Provide leadership and direction to support personnel across locations.
• Stage and support laptops, desktops, and mobile devices.
• Troubleshoot Windows, 365, MFA, SSO, and printing issues.
• Partner with network, security, and infra teams to resolve incidents.

Skills

Desktop support leadership

Tier 2/3 support

Windows & Microsoft 365

Leadership & mentoring

Customer service & communication

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

SAP

Asset management systems

Job description

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role emphasizes escalation management, mentoring, and improvements to support processes.

The candidate will resolve Windows/365 issues, support VDI and collaboration tools, and collaborate with cross‑functional teams to ensure high‑quality user experiences across multiple offices.