Senior IT Support & Enterprise End-User Specialist

Arizona International

Tucson (AZ)

On-site

USD 59,000 - 74,000

Full time

3 days ago

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Benefits offered by this job

Full benefits

Tuition reduction

Job summary

University of Arizona's Information Technology Services (UITS) invites you to apply for the IT Support Computing Analyst III position on the Tucson campus. This in-person role provides high-level technical assistance, enterprise system support, and cross-team collaboration to maintain secure and efficient university technology resources.

Join a team that mentors others, supports faculty and staff, and stays current with emerging technologies.

Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience.
Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
Experience in higher education or enterprise IT environments preferred.

Responsibilities

Provide advanced technical support to faculty, staff, and campus colleagues for hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, and mobile devices ensuring security and optimization.
Manage software deployment, updates, licensing, and troubleshoot related issues.
Utilize Azure, Intune, JAMF, and Active Directory to support end user technologies.
Document inventory, incidents, and resolutions; mentor teammates in skills and customer service.
Collaborate with IT teams on campus initiatives and system upgrades.