IT Support Computing Analyst III

Arizona International; Tucson (AZ); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Full benefits

Tuition reduction

Job summary

University of Arizona's Information Technology Services (UITS) invites you to apply for the IT Support Computing Analyst III position on the Tucson campus. This in-person role provides high-level technical assistance, enterprise system support, and cross-team collaboration to maintain secure and efficient university technology resources.

Join a team that mentors others, supports faculty and staff, and stays current with emerging technologies.

Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
• Experience in higher education or enterprise IT environments preferred.

Responsibilities

• Provide advanced technical support to faculty, staff, and campus colleagues for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices ensuring security and optimization.
• Manage software deployment, updates, licensing, and troubleshoot related issues.
• Utilize Azure, Intune, JAMF, and Active Directory to support end user technologies.
• Document inventory, incidents, and resolutions; mentor teammates in skills and customer service.
• Collaborate with IT teams on campus initiatives and system upgrades.

Skills

Active Directory

Microsoft 365

Endpoint management

Networking basics

Customer service

Windows & macOS

Education

Bachelor's degree

Tools

Azure

Intune

JAMF

Job description

IT Support Computing Analyst III

Position Highlights

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University's teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please.

Duties & Responsibilities

• Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized.
• Manage software deployment, updates, and licensing; troubleshoot software-related issues.
• Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams.
• Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
• Monitor, troubleshoot, and optimize campus network connectivity and performance.
• Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources.
• Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
• Act as a mentor to fellow teammates in the development of their technical and customer service skills.
• Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
• Stay current with emerging technologies and recommend solutions that enhance the University's IT environment.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Knowledge of networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and effective communication.
• Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.
• Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service.

Physical Requirement

• This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment.

Job Details

• Full Time/Part Time: Full Time
• Number of Hours Worked per Week: 40
• Job FTE: 1.0
• Work Calendar: Fiscal
• Job Category: Information Technology
• Benefits Eligible: Yes - Full Benefits
• Rate of Pay: $59,404 - $74,254
• Compensation Type: salary at 1.0 full-time equivalency (FTE)
• Grade: 8
• Career Stream and Level: PC3
• Job Family: IT Support
• Job Function: Information Technology
• Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
• Number of Vacancies: 1

Compensation Guidance

Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Contact Information for Candidates

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