Clinical IT Endpoint Support Specialist II

University of Texas at Austin; Austin (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

University of Texas at Austin is seeking a Technical Analyst II with the Dell Medical School to provide intermediate to advanced IT support for endpoint devices and applications across clinical and administrative environments. You will help scale IT service desk operations and act as a key escalation point while mentoring junior staff.

The role emphasizes troubleshooting across Windows/MacOS, Microsoft 365, and healthcare apps, with a focus on clinical environments and patient care.

Qualifications

• Associate's Degree in IT or related field with at least 3 years IT support experience in clinical or enterprise environments.
• Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
• Experience using ITSM tools (ServiceNow preferred) for incident, request, and change tracking.
• Familiarity with endpoint security tools, patching processes, and vulnerability remediation.

Responsibilities

• Tier II support for desktops, laptops, mobile devices, printers, and peripherals in clinical and administrative areas.
• Escalation point for complex incidents and requests within ServiceNow or equivalent ITSM.
• Performs advanced troubleshooting of Windows, MacOS, Microsoft 365, and healthcare applications.
• Deploys and maintains endpoint hardware/software, imaging systems, and deployment tools (SCCM, Intune).
• Configures workstations, mobile devices, and clinical hardware to organizational standards.
• Ensures endpoint compliance with security policies, encryption standards, and device management protocols.
• Supports clinical technologies including badge readers, label printers, and medical peripherals.
• Collaborates with clinical teams to troubleshoot and resolve device-related issues.
• Assists in validating and maintaining clinical hardware in patient care environments.
• Actively supports and optimizes ITSM workflows; creates and maintains technical documentation.
• Maintains CMDB and asset lifecycle records; assists with procurement and decommissioning.
• Trains and mentors junior staff; collaborates with infrastructure and applications teams.
• Participates in on-call rotations and documents after-hours incidents for continuity.
• Supports disaster recovery and periodic IT asset audits.

Skills

Windows 10/11

Microsoft Office 365

Active Directory

ITSM Tools

Endpoint security

Education

Associate's Degree in IT or related field

Bachelor's Degree in IT or related field

Tools

ServiceNow

SCCM/Intune

Job description

University of Texas at Austin is seeking a Technical Analyst II with the Dell Medical School to provide intermediate to advanced IT support for endpoint devices and applications across clinical and administrative environments. You will help scale IT service desk operations and act as a key escalation point while mentoring junior staff.

The role emphasizes troubleshooting across Windows/MacOS, Microsoft 365, and healthcare apps, with a focus on clinical environments and patient care.