Senior IT Support Engineer MSP & Client-Facing Tech

gobravvo; Ellicott City (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Professional development

Job summary

gobravvo is seeking an IT Support Specialist III in Ellicott City, MD. The role focuses on advanced technical support, deployment, and client engagement within an MSP context. You will help secure and optimize client IT environments while collaborating with internal teams and sales.

The position is full-time, on-site, and emphasizes hands-on networking, server, and collaboration tooling experience. Growth and professional development are encouraged.

Qualifications

• 4+ years configuring, troubleshooting, and repairing networking equipment.
• Experience with Windows servers/workstations and AD/Exchange Server.
• Proven MSP environment experience and strong communication.

Responsibilities

• Provide advanced technical support and deployment for clients.
• Design, deploy, and manage LAN and server infrastructures.
• Monitor security, responses to incidents, and uptime.
• Collaborate with sales for pre/post-sales technical support.

Skills

Networking

Windows Server

Active Directory

Exchange Server

Client-facing

Linux/Cloud basics

VOIP/LAN/WAN

RMM tools

Tools

RMM tools

Job description

gobravvo is seeking an IT Support Specialist III in Ellicott City, MD. The role focuses on advanced technical support, deployment, and client engagement within an MSP context. You will help secure and optimize client IT environments while collaborating with internal teams and sales.

The position is full-time, on-site, and emphasizes hands-on networking, server, and collaboration tooling experience. Growth and professional development are encouraged.