IT Support Specialist III

gobravvo; Ellicott City (MD); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement plans

Paid time off

Professional development

Descripción de la vacante

gobravvo is seeking an IT Support Specialist III in Ellicott City, MD. The role focuses on advanced technical support, deployment, and client engagement within an MSP context. You will help secure and optimize client IT environments while collaborating with internal teams and sales.

The position is full-time, on-site, and emphasizes hands-on networking, server, and collaboration tooling experience. Growth and professional development are encouraged.

Formación

• 4+ years configuring, troubleshooting, and repairing networking equipment.
• Experience with Windows servers/workstations and AD/Exchange Server.
• Proven MSP environment experience and strong communication.

Responsabilidades

• Provide advanced technical support and deployment for clients.
• Design, deploy, and manage LAN and server infrastructures.
• Monitor security, responses to incidents, and uptime.
• Collaborate with sales for pre/post-sales technical support.

Conocimientos

Networking

Windows Server

Active Directory

Exchange Server

Client-facing

Linux/Cloud basics

VOIP/LAN/WAN

RMM tools

Herramientas

RMM tools

Descripción del empleo

IT Support Specialist III

If you are passionate about technology and providing exceptional support in a fast-paced environment, consider applying for the IT Support Specialist III position. This full-time opportunity is with a leading IT solutions provider serving the Ellicott City, MD area, offering a dynamic workplace where technical expertise and outstanding communication skills are highly valued. As an IT Support Specialist III, you will play a vital role in helping businesses leverage technology to achieve their goals, making a real impact on day-to-day operations and long-term success.

Working as an IT Support Specialist III in Ellicott City, MD, you will collaborate closely with both clients and internal teams, delivering advanced technical assistance and solutions. This is an excellent opportunity for those who thrive in a client-facing environment and want to further their career in IT support, especially within a managed service provider (MSP) context. The region itself is known for its vibrant business community, offering plenty of opportunities for personal and professional growth.

As an integral part of the IT support team, you will be responsible for ensuring the smooth operation of client IT infrastructure, providing expert troubleshooting and technical resolutions, and participating in critical project deployments. Your expertise will help clients overcome technical challenges and enable their businesses to run efficiently and securely.

IT Support Specialist III - Summary

• Full-time position with a leading IT solutions company in Ellicott City, MD.
• Client-facing role focused on advanced technical support and solution deployment.
• Ideal for candidates with significant MSP experience and a passion for technology.

Duties & Responsibilities

• Collaborate with sales teams to provide comprehensive pre- and post-sales technical support, including discovery meetings, site assessments, proposal development, presentations, and ongoing technical account management.
• Deploy and manage Windows Servers and Active Directory environments, ensuring optimal performance and security.
• Design and implement local area networks (LAN), optimizing network layout and performance according to client needs.
• Monitor and enhance network security protocols, ensuring compliance with industry standards and safeguarding sensitive data.
• Maintain, troubleshoot, and optimize network hardware and software components, proactively identifying areas for improvement.
• Build, configure, and deploy file servers and cloud computing solutions tailored to client requirements.
• Set up and manage Voice over IP (VOIP) solutions, enabling seamless communication across client organizations.
• Diagnose and resolve complex network infrastructure issues, utilizing advanced troubleshooting skills.
• Administer and maintain Microsoft Exchange Server environments, ensuring reliable email service for clients.
• Support and configure business telephone solutions, integrating them with existing IT infrastructure as needed.
• Monitor alert systems and promptly respond according to established guidelines, minimizing downtime and disruption.
• Interpret event logs and system messages to diagnose issues and implement repairs effectively.
• Handle escalated service requests requiring a higher level of technical expertise and critical thinking.
• Facilitate new user onboarding processes, setting up accounts and access rights in accordance with company policies.

Salary & Benefits

• Competitive salary commensurate with experience and expertise.
• Comprehensive benefits package, including health coverage, retirement plans, and paid time off.
• Opportunities for ongoing professional development and certifications.
• Supportive work environment with challenging projects and career advancement potential.

Qualifications & Requirements

• Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
• Demonstrated experience in a managed service provider (MSP) environment is required.
• 2-3 years of experience in a client-facing role such as sales engineering.
• Excellent verbal and written communication skills, with the ability to engage clients at a business level regarding technology solutions and challenges.
• Strong organizational and time-management abilities, capable of managing multiple tasks and priorities.
• Proven experience in creating proposals for and implementing technical solutions tailored to business needs.
• Self-motivated, professional, reliable, and able to work effectively both independently and as part of a team.
• Deep understanding of business productivity systems and modern technology platforms.
• Familiarity with remote monitoring and management (RMM) tools is a plus.
• Exceptional problem-solving abilities, customer service orientation, and multitasking skills.
• Sales training experience is an added advantage.

Ideal Candidate Snapshot

• Possesses relevant industry certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE.
• Brings advanced technical knowledge combined with strong interpersonal and client relations skills.
• Demonstrates a passion for continuous learning and professional development.
• Thrives in a collaborative, fast-paced environment where every day presents new challenges and opportunities.

Other Relevant Information

• Opportunity to work on diverse projects and cutting-edge technologies in a supportive team environment.
• Access to ongoing training and career advancement pathways within the company.
• Be part of a company recognized for its commitment to innovation, client satisfaction, and employee development.