Senior IT Support Engineer: Incident Response & Automation

Totara; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Enhanced parental leave

Professional development opportunities

Annual wellbeing allowance

Home working setup allowance

Additional paid leave

Résumé du poste

Totara is seeking a proactive IT professional to handle escalations from Tier 1 and lead incident response, including root-cause analysis and post-incident write-ups. You will administer Entra ID, Microsoft 365, and device management across macOS and Windows.

We value strong scripting in PowerShell or Bash, experience with Jira Service Management, and the ability to explain technical problems in plain language while pursuing automation and AI enhancements.

Qualifications

• Second-line IT support experience with a mixed macOS and Windows estate.
• Strong scripting in PowerShell or Bash.
• Experience with Jira Service Management.
• Ability to explain technical problems in plain language.
• Interest in automation and AI.

Responsabilités

• Handle escalations from Tier 1 and lead incident response, including root-cause analysis and post-incident write-ups.
• Administer Entra ID, Microsoft 365, and device management across macOS and Windows.
• Documentation and proactive improvements.

Connaissances

Second-line IT support

PowerShell scripting

Bash scripting

macOS & Windows

Outils

Jira Service Management

Description du poste

Totara is seeking a proactive IT professional to handle escalations from Tier 1 and lead incident response, including root-cause analysis and post-incident write-ups. You will administer Entra ID, Microsoft 365, and device management across macOS and Windows.

We value strong scripting in PowerShell or Bash, experience with Jira Service Management, and the ability to explain technical problems in plain language while pursuing automation and AI enhancements.