Remote IT Helpdesk Engineer - Tier 1 Support

TechDigital Group; Town of Clinton (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

TechDigital Group is seeking an IT Support Specialist for their office in Town of Clinton, New York. This role involves being the first line of IT support for global associates, addressing and resolving technology issues efficiently.

The candidate should have 3-5 years of helpdesk experience, a strong grasp on Microsoft environments, and excellent communication skills. Preferred qualifications include CompTIA A+ or ITIL certification.

Qualifications

• 3–5 years of IT helpdesk or desktop support experience.
• Experience in a Microsoft-heavy environment, including Windows OS and Microsoft 365.
• Strong communication skills are essential.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Troubleshoot Wi-Fi/network connectivity issues.
• Create and manage user accounts in Adaxes.

Skills

IT helpdesk or desktop support experience

Windows OS

Microsoft 365

Strong communication skills

Customer-first approach

Tools

Jira Service Management

Microsoft Intune

Active Directory

Job description

TechDigital Group is seeking an IT Support Specialist for their office in Town of Clinton, New York. This role involves being the first line of IT support for global associates, addressing and resolving technology issues efficiently.

The candidate should have 3-5 years of helpdesk experience, a strong grasp on Microsoft environments, and excellent communication skills. Preferred qualifications include CompTIA A+ or ITIL certification.