Senior IT Support Engineer — Global End-User & Intune Lead

Xplor; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Gender Neutral Parental Leave 12 weeks

Volunteer days – 3 days off

LinkedIn Learning access

Diversity & Inclusion initiatives

Mental health support

Flexible working arrangements

Job summary

Xplor is seeking a Senior IT Support Engineer to join our global End User Support team. You will provide high-quality technical support to employees and serve as an escalation point for complex issues across a worldwide organization.

The role requires hands-on experience in enterprise IT environments, strong troubleshooting skills, and collaboration with global teams. You will contribute to incident resolution, endpoint management, and knowledge base development.

Qualifications

• 4+ years' experience in End User Support or enterprise IT environment.
• Strong troubleshooting skills for complex end-user issues.
• Experience with Microsoft 365 administration and troubleshooting.
• Hands-on support for Windows and macOS devices.
• Experience with Intune management.
• Experience with Jira Service Management or ServiceNow.

Responsibilities

• Work with a global IT team to provide consistent end‑user support.
• Escalate complex technical issues and guide other engineers.
• Administer and troubleshoot Microsoft 365 and user access issues.
• Support Windows and macOS devices in an enterprise setting.
• Manage endpoint management solutions including Microsoft Intune.
• Diagnose and resolve hardware, software, and endpoint incidents.
• Help investigate and remediate Major Incidents with cross-team collaboration.
• Document procedures and maintain knowledge bases.
• Identify opportunities to standardise and automate End User Support processes.
• Participate in enterprise IT projects and user onboarding/offboarding.

Skills

End User Support

Troubleshooting

Cross-region collaboration

Documentation

Tools

Microsoft Intune

Windows

macOS

Jira Service Management

ServiceNow

Microsoft 365

Job description

Xplor is seeking a Senior IT Support Engineer to join our global End User Support team. You will provide high-quality technical support to employees and serve as an escalation point for complex issues across a worldwide organization.

The role requires hands-on experience in enterprise IT environments, strong troubleshooting skills, and collaboration with global teams. You will contribute to incident resolution, endpoint management, and knowledge base development.