Senior IT Support Engineer (Fully Remote)

Xplor; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

12 weeks parental leave (gender‑neutra

Volunteer days

Flexible working arrangements

Job summary

Xplor is seeking an experienced Senior IT Support Engineer to join our global End User Support team. You will deliver high-quality technical support and serve as an escalation point for complex issues.

Responsibilities include collaborating with a global team, administering Microsoft 365 and Intune, and managing incidents via Jira Service Management.

Qualifications include 4+ years of enterprise IT support and hands-on experience with Microsoft 365, Intune, and Jira.

Qualifications

• 4+ years of enterprise IT support experience with strong troubleshooting skills.
• Hands-on experience with Microsoft 365, Intune, and ITSM platforms like Jira.

Responsibilities

• Collaborate with a global team to deliver consistent end-user support.
• Administer and troubleshoot Microsoft 365, Windows, macOS, and Intune.
• Manage incidents and service requests via Jira Service Management and contribute to major incident resolution.

Skills

End-user support

Troubleshooting

Global collaboration

Incident management

Tools

Microsoft 365

Intune

Jira Service Management

Job description

• We are looking for an experienced Senior IT Support Engineer to join our global End User Support team.
• This role will provide high-quality technical support and act as an escalation point for complex issues.

Key Responsibilities:

• Collaborate with a global team to deliver consistent end-user support.
• Administer and troubleshoot Microsoft 365, Windows, macOS, and Intune.
• Manage incidents and service requests via Jira Service Management and contribute to major incident resolution.

Qualifications:

• 4+ years of enterprise IT support experience with strong troubleshooting skills.
• Hands-on experience with Microsoft 365, Intune, and ITSM platforms like Jira.

Additional Information:

• We are guided by core values: Make life simple, Build for people, Move with purpose, Create lasting communities.
• We offer 12 weeks gender-neutral parental leave, volunteer days, and flexible working arrangements.

Xplor

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage growth and payments. The company is a global organization with a culture built on core values like making life simple and building for people.