Senior IT Support Engineer – End-User/Desktop

NTT DATA, Inc.; New York (NY); On-site; USD 47,000 - 73,000; Full time

Job summary

NTT DATA Services seeks an IT Support Engineer to join our team onsite with a major Financial Services client based in Belfast. The engineer provides end-user computing support across desktops, laptops, mobiles and printers, handling incidents and service requests.

The ideal candidate has 5+ years of relevant experience, strong Windows skills, and a proactive customer-service mindset. Local Belfast/UK candidates preferred; some travel may be required.

Qualifications

• 5+ years of relevant experience in IT support or equivalent
• Proficient in Windows operating systems; knowledge of Linux/Unix may be required
• A+ desktop or equivalent skill set is required; additional hardware certifications may be required

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance and configurations which may impact performance.
• Instructs customers in the operation and maintenance of the system.
• Manage client escalation
• Manage Asset Management work
• Manage coordination of work across different teams

Skills

Windows OS

Linux/Unix

A+ Certification

Customer interaction

End-user support

Job description

NTT DATA Services seeks an IT Support Engineer to join our team onsite with a major Financial Services client based in Belfast. The engineer provides end-user computing support across desktops, laptops, mobiles and printers, handling incidents and service requests.

The ideal candidate has 5+ years of relevant experience, strong Windows skills, and a proactive customer-service mindset. Local Belfast/UK candidates preferred; some travel may be required.