IT Support Engineer

NTT DATA, Inc.; New York (NY); On-site; USD 47,000 - 73,000; Full time

Job summary

NTT DATA Services seeks an IT Support Engineer to join our team onsite with a major Financial Services client based in Belfast. The engineer provides end-user computing support across desktops, laptops, mobiles and printers, handling incidents and service requests.

The ideal candidate has 5+ years of relevant experience, strong Windows skills, and a proactive customer-service mindset. Local Belfast/UK candidates preferred; some travel may be required.

Qualifications

• 5+ years of relevant experience in IT support or equivalent
• Proficient in Windows operating systems; knowledge of Linux/Unix may be required
• A+ desktop or equivalent skill set is required; additional hardware certifications may be required

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance and configurations which may impact performance.
• Instructs customers in the operation and maintenance of the system.
• Manage client escalation
• Manage Asset Management work
• Manage coordination of work across different teams

Skills

Windows OS

Linux/Unix

A+ Certification

Customer interaction

End-user support

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.
• Manage client escalation
• Manage Asset Management work
• Manage coordination of work across different teams

Experience

5+ years of relevant experience or equivalent combination of education and work experience. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. Strong customer interaction skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Benefits

• Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equality and Diversity

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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