Senior IT Support Engineer — AI-Driven Enterprise Services

ComPsych Corporation; United States; Remote; USD 26,000 - 32,000; Full time

Job summary

ComPsych Corporation is evolving its help desk into a modern, AI-enabled Enterprise Technology Services team. This remote, international role focuses on resolving complex issues, automations, and knowledge creation to speed up support for employees worldwide.

The position requires hands-on Windows 11, macOS, and end-user device management, plus strong identity and connectivity support. Join a security-conscious team in a follow-the-sun model to serve global offices.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 7–10 years of relevant help desk / end-user support experience.
• Experience with ITSM tools and remote/follow-the-sun support.

Responsibilities

• Resolve escalations others can't at Tier 2/3 depth.
• Own end-user device lifecycle across Windows and Mac environments.
• Handle identity, access, and connectivity support.
• Investigate root cause and document resolutions for knowledge reuse.
• Reduce toil with automation and self-service.
• Mentor junior technicians and participate in on-call rotations.

Skills

Windows 11

Microsoft 365

macOS

Desktops and laptops

Imaging

Peripherals

Remote support tooling

Identity and access

Education

Bachelor's degree in Computer Science or related field

Tools

ManageEngine ServiceDesk Plus

JSM (Jira Service Management)

Job description

ComPsych Corporation is evolving its help desk into a modern, AI-enabled Enterprise Technology Services team. This remote, international role focuses on resolving complex issues, automations, and knowledge creation to speed up support for employees worldwide.

The position requires hands-on Windows 11, macOS, and end-user device management, plus strong identity and connectivity support. Join a security-conscious team in a follow-the-sun model to serve global offices.