Senior IT Support Engineer - AI-Driven Endpoint & DEX

United States Digital Space LLC

New York (NY)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Job summary

United States Digital Space LLC in New York seeks a Senior IT Support Engineer to deliver expert endpoint, OS, and workplace technology support. You will combine hands-on technical help with automation and AI-driven troubleshooting to keep employees productive.

You’ll own onboarding/offboarding, manage endpoint lifecycle, and partner with Infra and Security to improve the Digital Employee Experience. This role is hybrid, requiring 2 days in the office per week.

Qualifications

5+ years of IT Support experience in startup/enterprise environments.
Strong customer service with technical expertise.
Experience with endpoint management and automation.
Familiarity with AI-assisted troubleshooting and tooling.
Ability to document processes and create SOPs.

Responsibilities

Serve as a senior technical expert for complex endpoint, OS, networking, and workplace technology issues.
Engineer and improve endpoint technologies, OS configurations, and workplace tech.
Deliver exceptional white-glove support to remote and in-office staff.
Perform root-cause analysis on recurring issues and implement long-term fixes.
Partner with Infrastructure, Security, and other IT teams to improve the Digital Employee Experience (DEX).
Manage the complete endpoint lifecycle from procurement to disposal.
Administer Jamf, Kandji, and Microsoft Intune for macOS and Windows.
Monitor endpoint health, patching, encryption, and security.
Test and validate updates and configurations before organization-wide rollout.
Maintain asset inventory with Oomnitza or similar platforms.
Own onboarding and offboarding experiences, including equipment provisioning.
Lead automation to scale IT operations and reduce manual effort.
Create and maintain technical documentation and knowledge articles.