Senior Technical Support Engineer - On-Site Impact

United States Digital Space LLC; San Mateo (CA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Healthcare coverage

Vision/Dental coverage

HSA/FSA options

Mental health support

Parental leave

Flexible PTO

Professional development stipend

Fertility benefits

Wellness benefits

Healthy meals

Job summary

United States Digital Space LLC is seeking a Senior Technical Support Engineer to own and resolve challenging issues across the company’s product suite, supporting a growing enterprise customer base. You will troubleshoot complex environments, collaborate with Engineering and Product to drive improvements, and mentor teammates as the team evolves toward leadership.

You will be on-site 5 days a week at our San Mateo, CA headquarters, working with a passionate engineering group and contributing to

Qualifications

• 2+ years of professional experience in a Technical Support Engineering or related technical role.
• Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE.
• Bachelor's or Master's degree in networking, telecommunications, systems administration, IT, CS, CE, or cybersecurity.
• Interest in developing a people management career.
• Ability to communicate complex technical matters both orally and in writing.
• Excellent customer service skills.
• Ability to prioritize in a fast-paced environment and work well in a team.
• Demonstrated problem solving and attention to detail.
• Experience with electrical devices, Linux, APIs, Python or other coding languages.
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.

Responsibilities

• Full‑stack troubleshooting of the entire platform including network, hardware, software, and electrical issues.
• Provide best practice design, installation, and configuration expertise to enterprise customers.
• Communicate technical matters to customers and partners, both orally and in writing.
• Own customer issues and escalations from creation to resolution, and assist teammates.
• Collaborate with Engineering and Product teams to test new products and identify bugs.
• Build tools and processes that scale with the growing team.

Skills

Networking fundamentals

Linux

APIs

Python

Communication skills

Customer service

Problem solving

Teamwork

Electrical devices

Coding languages

Education

Bachelor's or Master's in related technical field

Job description

United States Digital Space LLC is seeking a Senior Technical Support Engineer to own and resolve challenging issues across the company’s product suite, supporting a growing enterprise customer base. You will troubleshoot complex environments, collaborate with Engineering and Product to drive improvements, and mentor teammates as the team evolves toward leadership.

You will be on-site 5 days a week at our San Mateo, CA headquarters, working with a passionate engineering group and contributing to