Enterprise Technical Support Engineer – AI Security Platform

United States Digital Space LLC

New York (NY)

On-site

USD 63,000 - 69,000

Full time

11 days ago

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Benefits offered by this job

Healthcare plans

Vision & dental coverage

HSA with employer contributions

Fertility stipend

Paid holidays & flexible PTO

Professional development stipend

Commuter benefits

Wellness benefits

Job summary

United States Digital Space LLC is seeking a Technical Support Engineer to support our enterprise customers with the full suite of cloud-managed building security products. You will troubleshoot complex environments, guide installation and configuration, and collaborate with Engineers to resolve issues.

You will report to a Technical Support Engineering Manager and work on-site five days a week in New York, NY.

Qualifications

Bachelor's or Master's in Networking, IT, CS, or a related technical field.
Knowledge of networking, Linux, electronics, and Python.
Excellent written and oral communication; team collaboration.

Responsibilities

Full-stack troubleshooting of the company platform across network, hardware, software, and electrical systems.
Provide best practice design, installation, and configuration expertise to enterprise customers.
Communicate technical matters to customers both orally and in writing.
Own customer issues from creation to resolution.
Collaborate with Engineering and Product teams to test new products and identify bugs.
Write technical knowledge base articles and whitepapers.
Stay up to date on the latest products and industry technologies.
Build tools and processes that will scale.