Senior IT Operations & End-User Support Engineer

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Visa sponsorship

Opportunities for process improvement

Job summary

United States Digital Space LLC is looking for an IT Support Engineer to ensure efficient operations for employees. The role involves resolving IT issues, documenting processes, and contributing to automation efforts, particularly in a macOS environment.

Ideal candidates bring 5-7 years of relevant experience, excellent problem-solving skills, and a passion for service. The role offers a hybrid work model with significant opportunities for growth within the IT team.

Qualifications

• 5-7+ years of hands-on IT support experience, ideally in fast-paced environments.
• Familiar with macOS, iOS, Android troubleshooting.
• Experience with identity and access fundamentals.

Responsibilities

• Triage and resolve hardware, software, and networking issues.
• Write and maintain documentation including runbooks and guides.
• Contribute to automation efforts and improve device management.

Skills

Hands-on IT support experience

Strong troubleshooting skills

Excellent communication

Google Workspace administration

Scripting (Bash, Python)

Education

Bachelor's degree or equivalent

Tools

Slack administration

MDM fundamentals

SaaS tools administration

Job description

United States Digital Space LLC is looking for an IT Support Engineer to ensure efficient operations for employees. The role involves resolving IT issues, documenting processes, and contributing to automation efforts, particularly in a macOS environment.

Ideal candidates bring 5-7 years of relevant experience, excellent problem-solving skills, and a passion for service. The role offers a hybrid work model with significant opportunities for growth within the IT team.