IT Operations & Automation Analyst

United States Digital Space LLC; San Francisco (CA); On-site; USD 109,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking an IT Operations Analyst to join the BizTech team in New York City. You will deliver hands-on IT support to ensure employees have the tools they need from onboarding through lifecycle, working with engineering, security, and cross-functional partners.

The role emphasizes high-touch support, automation projects, and reliable infrastructure across global offices in a fast-growing AI environment.

Qualifications

• 3+ years of IT support experience in a fast-paced startup or tech environment.
• Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
• Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting.
• Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.

Responsibilities

• Create a great employee experience through hands-on IT support for employees in our New York City office.
• Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
• Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
• Collaborate with the IT team on automation, documentation, and process improvements.

Skills

Google Workspace administration

Okta (SSO/MFA)

macOS management

Scripting (Python/Bash)

Communication

Tools

Jamf

Intune

Kandji

Job description

United States Digital Space LLC is seeking an IT Operations Analyst to join the BizTech team in New York City. You will deliver hands-on IT support to ensure employees have the tools they need from onboarding through lifecycle, working with engineering, security, and cross-functional partners.

The role emphasizes high-touch support, automation projects, and reliable infrastructure across global offices in a fast-growing AI environment.