Senior IT Support & Desktop Operations Lead

Dallas County; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A government agency in Dallas is seeking an IT Support Specialist to ensure smooth computer operations for end users. The role involves supporting, documenting service desk requests, and leading helpdesk teams. Candidates should have a High School diploma with 4 years of experience in IT, knowledge of Microsoft Office 365, and exceptional communication skills. The position requires a valid Texas Driver's License and may involve evening/weekend work.

Qualifications

• 4 years of experience in desktop and server operating systems.
• Experience in application support with Microsoft Office 365.
• ITIL principles and processes knowledge.

Responsibilities

• Support end users with computer operations and requests.
• Document service desk request processes.
• Install hardware and upgrade software systems.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Attention to detail

Team collaboration

Education

High School diploma/GED

Bachelor's Degree

Tools

Microsoft Office 365

Windows 10

Diagnostic utilities

Job description

A government agency in Dallas is seeking an IT Support Specialist to ensure smooth computer operations for end users. The role involves supporting, documenting service desk requests, and leading helpdesk teams. Candidates should have a High School diploma with 4 years of experience in IT, knowledge of Microsoft Office 365, and exceptional communication skills. The position requires a valid Texas Driver's License and may involve evening/weekend work.