Senior IT Support & Cyber Ops Technician

Vosper Thornycroft Group

Chantilly (VA)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Job summary

A technology services company located in Chantilly, Virginia is looking for a Close Support Technician. This role involves providing in-depth IT support and problem resolution, interacting with users to troubleshoot issues related to hardware and software, and analyzing customer requirements. Candidates should have a Bachelor's degree in Computer Science, 6 years of relevant experience, and an active TS/SCI clearance with a polygraph. Strong troubleshooting skills and technical knowledge are essential.

Qualifications

Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered).
6 years of relevant experience in cybersecurity, network exploitation, or related fields.
Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
Thorough knowledge of standard desktop hardware and software.
Demonstrated knowledge of server administration, maintenance, and user account management.
An active TS/SCI clearance with polygraph.

Responsibilities

Interacts with users to troubleshoot and resolve hardware, software and performance problems.
Analyzes and levies customer requirements to the appropriate technical business unit.
May serve on teams installing software upgrades.