IT Support Engineer II — Cyber/Systems (TS/SCI)

VT Group (VTG); Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Close Support Technician II in Richmond, Virginia. The role involves troubleshooting and resolving IT issues, analyzing customer requirements, and collaborating on software upgrades. Candidates should have a Bachelor’s degree in Computer Science and 3 years of relevant experience, alongside strong technical problem-solving capabilities. An active TS/SCI clearance with polygraph is required for this position.

Qualifications

• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Thorough knowledge of standard desktop hardware and software.
• Demonstrated knowledge of server administration and user account management.

Responsibilities

• Interact with users to troubleshoot and resolve hardware and software problems.
• Analyze customer requirements and collaborate on software upgrades.

Skills

Troubleshooting skills

Customer interaction

Technical problem resolution

Education

Bachelor’s degree in Computer Science or related field

Job description

A technology solutions provider is seeking a Close Support Technician II in Richmond, Virginia. The role involves troubleshooting and resolving IT issues, analyzing customer requirements, and collaborating on software upgrades. Candidates should have a Bachelor’s degree in Computer Science and 3 years of relevant experience, alongside strong technical problem-solving capabilities. An active TS/SCI clearance with polygraph is required for this position.