Senior IT Support Analyst – 24/7 TAC

Meriplex; Larchmont Square (PA); On-site; USD 34,000 - 43,000; Full time

Job summary

Meriplex is seeking a Senior Systems Analyst to support the Technical Assistance Center in Newtown Square, PA. You will resolve Level 1 end-user issues, perform basic OS and network troubleshooting, and provide scripted application support with strong adherence to SOPs and security practices.

Experience with Microsoft 365, Active Directory, and VPN/TCP/IP concepts is valued. This full-time on-site role offers hourly compensation and 24/7 TAC coverage, including after-hours shifts.

Qualifications

• Experience in Healthcare setting is preferred.
• Experience following SOPs and incident response processes.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Navigate Active Directory to manage users.

Skills

Microsoft 365

Command line

Active Directory

TCP/IP

VPN

ITIL fundamentals

customer service

Education

A+ certification

Network+ certification

Server+ certification

Tools

RMM tools

Ticketing system

Job description

Meriplex is seeking a Senior Systems Analyst to support the Technical Assistance Center in Newtown Square, PA. You will resolve Level 1 end-user issues, perform basic OS and network troubleshooting, and provide scripted application support with strong adherence to SOPs and security practices.

Experience with Microsoft 365, Active Directory, and VPN/TCP/IP concepts is valued. This full-time on-site role offers hourly compensation and 24/7 TAC coverage, including after-hours shifts.