Senior IT Support Analyst — Onsite VIP Tech Expert

Accenture; Los Angeles (CA); On-site; USD 48,000 - 83,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement savings plan

Timely payroll and compliance

Job summary

Accenture is seeking a Contractor IT Support Senior Analyst to provide hands‑on desktop and collaboration platform support onsite for Accenture employees in the San Francisco area. You will work with infrastructure, network, and workplace technology teams to deliver excellent end‑user experiences and support VIP stakeholders.

The role requires strong technical troubleshooting, customer service, and cross‑team collaboration, with potential after‑hours or weekend work and some local travel.

Qualifications

• Minimum 3+ years of Customer Technical Support experience.
• Minimum 3+ years of Customer Experience Management experience.
• Minimum 3 years of Service Desk or Desktop Support experience.
• Minimum 3 years of hands-on experience supporting Windows 10, Windows 11, macOS, and Microsoft 365.
• Minimum 3 years of experience supporting enterprise collaboration platforms including Microsoft Teams, Google Meet, Zoom, and Webex.
• Minimum 3 years of experience working with ITIL-based service management tools such as ServiceNow or Remedy.

Responsibilities

• Provide hands-on technical support and issue resolution through onsite IT Solutions Bars.
• Troubleshoot and support Windows 10, Windows 11, macOS, and Microsoft 365 environments.
• Serve as the first escalation point for complex desktop, laptop, software, and collaboration platform issues.
• Conduct customer support floor walks and proactively engage employees to identify and resolve technology concerns.
• Deliver high-touch support for VIP users, senior leaders, and executive stakeholders.
• Build strong relationships with employees and business stakeholders through exceptional customer service.
• Collaborate with network, infrastructure, and workplace technology teams to resolve technical issues.
• Participate in US-based technology projects and continuous improvement initiatives.
• Continue developing technical expertise, business acumen, and AI-related capabilities.
• Develop subject matter expertise in assigned technology domains based on business needs and opportunities.

Skills

Customer support

Customer experience

Service desk

Desktop support

ITIL

Windows 10/11

macOS

Microsoft 365

User support

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Microsoft Teams

Google Meet

Zoom

Cisco Webex

Job description

Accenture is seeking a Contractor IT Support Senior Analyst to provide hands‑on desktop and collaboration platform support onsite for Accenture employees in the San Francisco area. You will work with infrastructure, network, and workplace technology teams to deliver excellent end‑user experiences and support VIP stakeholders.

The role requires strong technical troubleshooting, customer service, and cross‑team collaboration, with potential after‑hours or weekend work and some local travel.