Onsite IT Support Specialist — Fast-Paced Tech

Accenture; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Accenture in Austin, TX is seeking a motivated IT Technical Support Associate to provide high-value tech support for customers and internal teams. This role is 100% onsite at the Austin office and emphasizes resolving incidents, supporting events, and maintaining knowledge of Accenture IT products and services.

The ideal candidate has strong communication skills, a background in desk-side or IT service support, and familiarity with ITIL processes.

Qualifications

• Less than 1 year of experience in Customer Technical Support.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective operational IT incident, problem and service requests, driving resolution within SLA’s.
• Provision of IT support for events such as new joiner inductions and videoconference events.
• Ensure knowledge of product and services delivered from area of responsibility.
• Gather feedback on products and services and elevate to leadership.

Skills

Customer Tech Support

Customer Experience

Service Desk

Desktop Support

Communication Skills

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture in Austin, TX is seeking a motivated IT Technical Support Associate to provide high-value tech support for customers and internal teams. This role is 100% onsite at the Austin office and emphasizes resolving incidents, supporting events, and maintaining knowledge of Accenture IT products and services.

The ideal candidate has strong communication skills, a background in desk-side or IT service support, and familiarity with ITIL processes.