Onsite Tech & Logistics Support Analyst

Accenture; Mountain View (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Long-term disability coverage

401(k) plan

Paid time off

Job summary

Accenture Flex is hiring for an onsite Logistics and Technical Support role in San Jose, CA. You will handle shipments, device requests, and the device loan library while providing hands-on AR devices support during events and studies.

You will troubleshoot hardware and software issues, develop support documentation, and coordinate with logistics and engineering teams to ensure smooth operations. The role emphasizes on-site work in the local area, with opportunities to contribute to testing and

Qualifications

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.
• Familiarity with help desk ticketing systems and remote support tools
• High School Diploma or GED

Responsibilities

• Receive shipments and manage AR device handling and inventory accuracy.
• Provide remote and on-site technical support for AR devices during events and studies.
• Troubleshoot hardware and software issues using playbooks and diagnostic tools.
• Create and maintain user support documentation for device builds and processes.
• Manage device loan library, RMA process, and collaboration with logistics/engineering teams.

Skills

Technical support

Education

High School Diploma or GED

Job description

Accenture Flex is hiring for an onsite Logistics and Technical Support role in San Jose, CA. You will handle shipments, device requests, and the device loan library while providing hands-on AR devices support during events and studies.

You will troubleshoot hardware and software issues, develop support documentation, and coordinate with logistics and engineering teams to ensure smooth operations. The role emphasizes on-site work in the local area, with opportunities to contribute to testing and