Hybrid IT Support Analyst — SF Onsite + Growth

NightDragon Acquisition Corp.; San Francisco (CA); Hybrid; USD 128,000 - 140,000; Full time

Benefits offered by this job

Hybrid & Remote Work

Competitive Compensation

Health, Vision & Dental Insurance

Equity options

Job summary

Horizon3 is seeking an IT Support Analyst to deliver hands-on technical support for employees, focusing on a hybrid, onsite presence in our San Francisco office. The role covers hardware, software, accounts, and collaboration tools for a distributed workforce.

Strong problem-solving and customer-service mindset are essential. The ideal candidate will manage tickets, assist with onboarding/offboarding, and escalate complex issues while following runbooks and collaborating with Security and IT

Qualifications

• 2–4 years of experience in IT support, help desk, or IT operations.
• Must have working knowledge of MacOS and/or Windows.
• Must be able to communicate clearly with both technical and non-technical employees.
• Must be able to prioritize and manage a queue of concurrent requests with minimal direction.
• Must demonstrate sound judgment in knowing when to resolve an issue independently versus elevate it.
• Must be able to provide onsite, hands-on technical support in the San Francisco office on a hybrid schedule.

Responsibilities

• Provide onsite technical support for the San Francisco office, including hardware setup and network connectivity.
• Resolve incoming help desk tickets for the distributed workforce.
• Support onboarding and offboarding logistics for SF-based employees.
• Administer routine identity and access tasks; escalate complex requests.
• Support endpoint management tasks using Jamf, Iru, or Intune.
• Maintain accurate records of tickets, assets, and resolutions.

Skills

IT support

End-user support

Communication

Customer service mindset

Tools

Jira/JSM

Okta/Entra identity

Jamf/Iru/Intune

Google Workspace

Slack

Zoom

Job description

Horizon3 is seeking an IT Support Analyst to deliver hands-on technical support for employees, focusing on a hybrid, onsite presence in our San Francisco office. The role covers hardware, software, accounts, and collaboration tools for a distributed workforce.

Strong problem-solving and customer-service mindset are essential. The ideal candidate will manage tickets, assist with onboarding/offboarding, and escalate complex issues while following runbooks and collaborating with Security and IT