Onsite IT Support Analyst

Accenture Infrastructure and Capital Projects, LLC; San Antonio (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Accenture is seeking an IT Technical Support Analyst to deliver high-value IT support to customers and internal staff. The role is 100% onsite at the San Antonio office and involves handling incidents, service requests, and events with a focus on customer experience.

Qualifications include 1+ year in customer tech support, experience with ITIL tools (ServiceNow/Remedy), and strong communication skills. Competitive benefits and a clear career path are offered.

Qualifications

• Minimum 1 year experience with Customer Technical Support.
• Minimum 1 year experience with Customer Experience Management.
• Minimum 1 year experience in Service Desk or Desktop Support.

Responsibilities

• Influence customer experience for technology interactions in the local office.
• Manage IT incident, problem and service requests within SLA.
• Provide IT support for events and ad-hoc requests.
• Maintain knowledge of products and services delivered by the area.

Skills

Tech support

Customer service

ITIL

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture is seeking an IT Technical Support Analyst to deliver high-value IT support to customers and internal staff. The role is 100% onsite at the San Antonio office and involves handling incidents, service requests, and events with a focus on customer experience.

Qualifications include 1+ year in customer tech support, experience with ITIL tools (ServiceNow/Remedy), and strong communication skills. Competitive benefits and a clear career path are offered.