Senior IT Support Analyst

Insteel Industries, Inc.; North Carolina; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base pay

Bonus eligibility

Paid time off including holidays and v

Excellent benefits

Job summary

Insteel Industries, Inc. seeks a Support Analyst III to respond to inquiries, service requests, and outages across hardware, software, and enterprise applications.

You will troubleshoot, escalate, and resolve issues in partnership with IS teams, while maintaining client-facing professionalism. The role emphasizes incident documentation, data recovery coordination, and knowledgebase development, with opportunities to train users and improve support processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 4 years of relevant work experience in technical support, IT services, or a related field.
• Experience in enterprise account services, preferably supporting Microsoft Active Directory environments.
• Broad technical knowledge of computer hardware and software systems, including Windows OS, desktops, laptops, and printers.

Responsibilities

• Respond to inquiries by telephone, e-mail, or on-site in a friendly, professional manner.
• Troubleshoot and resolve or escalate issues with hardware, software, and applications.
• Log and track calls using Service Desk management software.
• Coordinate data recovery and reconstruction for clients when necessary.
• Train end users in one-on-one or group settings.

Skills

Strong communication

Problem solving

Time management

Team collaboration

Customer service

Confidentiality

User training

Documentation

Microsoft Office

Cybersecurity awareness

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft Exchange

Outlook

Active Directory

Cisco VPN

MDM

ITIL

Service Desk software

Job description

Insteel Industries, Inc. seeks a Support Analyst III to respond to inquiries, service requests, and outages across hardware, software, and enterprise applications.

You will troubleshoot, escalate, and resolve issues in partnership with IS teams, while maintaining client-facing professionalism. The role emphasizes incident documentation, data recovery coordination, and knowledgebase development, with opportunities to train users and improve support processes.